The Tails Pet Centre Knowledge Centre and FAQs
Orders & Support
Call us directly on (08) 8263 5570, Monday – Friday, 9:00 AM – 5:00 PM. Or email us anytime at firstname.lastname@example.org
It’s rare, but occasionally we experience technical difficulties. In order to avoid frustration, simply pick up the phone and call us directly on (08) 8263 5570, Monday – Friday, 9:00 AM – 5:00 PM. Or email us anytime at email@example.com
You may return any item for refund/credit or exchange for any reason if it is in “resalable” condition within 30 days. (This policy does not apply to custom made items.) This warranty does not cover normal wear and tear that results from the use of our products. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. Tails Pet Centre’s goal is to continually update and improve our products. Because of this process, some product images, logos, and labels on the website are subject to vary from time to time. Please contact us if you have any questions or concerns regarding our warranty policy.
We accept most CARDS which can be used through the PayPal Gateway
Currently we are offering Click and Collect. If you live within a reasonable distance from our store and cannot pick up your order please contact us for a delivery. Delivery to locations further out will be considered on request.
Yes, typically we are able to meet all expected needs for a rush order… To accommodate your expedited shipping needs, call us directly on (08) 8263 5570, Monday – Friday, 9:00 AM – 5:00 PM. Or email us anytime at firstname.lastname@example.org for shipping options and delivery expectations.
No, Tails Pet Centre is not currently providing International Shipping. You can contact us regarding your international order on +61 88263 5570, Monday – Friday, 9:00 AM – 5:00 PM AEST. Or email us anytime at email@example.com
Your immediate confirmation is available for you to print at the end of the checkout process, once your purchase is complete. A confirmation email will be sent to your attention once your order has been processed and again once your order has shipped. Occasionally these emails are blocked by your SPAM filter or placed in your junk mail folder.
YES. Our orders are processed securely. The security of your information is very important to us. We use Secure Socket Layer (SSL) technology and Secure Payment Gateways to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than TAILS PET CENTRE. Once you enter the checkout page your computer will begin communicating with our server in secure mode. When a customer is making a purchase from the website, the secure payment gateway communicates with the banking network to confirm the validity of the credit card used and the availability of funds.
The information you provide will be used only by Tails Pet Centre and will not be sold to any Third Parties. After a purchase, your account will be entered into the Tails Pet Centre system, which can then be used for any in-store purchases, entitling you to any applicable member's discounts.
For information about security please look at the 'Is this a secure site?' FAQ.
It is mandatory for all dogs and cats to be microchipped in South Australia. New pets are to be microchipped by the age of 12 weeks, or within 28 days of acquiring the animal.
The microchipping procedure is simple, and your local vet will perform this and most will register the microchip details on your behalf with Dogs and Cats online. Your local council will often offer discounted rates for microchipping & desexing.
Follow the link to find out more about microchipping and the law: Dogs and Cats online
There are many reasons for getting them desexed:
1) it is South Australian law for dogs and cats born after 1st July 2018 to be desexed before they are 6 months old
2) desexing reduces aggression and roaming behaviours
3) it reduced mating behaviours
4) it reduces the risk of cancers of the reproductive system
5) it reduces the strain on shelters and pounds
6) it prevents the need for euthanising unwanted animals
Dogs and cats need a cool, shady place to sleep during hot weather, as well as plenty of clean, fresh water, accessible at all times. Feed your dog or cat in the cooler hours of the day. Older animals have a hard time in hot weather, so be extra sensitive to their needs during the hottest parts of the day.
Smaller animals including rabbits, guinea pigs, ferrets, birds, rats and mice are highly susceptible to heat stress (which can be fatal). These animals are often confined in cages and hutches and are unable to move away to cooler places. Owners need to move these animals in cool, shaded and well-ventilated areas in hot weather. They also require clean, fresh drinking water at all times. On very hot days you may need to bring them indoors, for example the laundry.
As with many things in life, when it comes to the health of your pet- prevention is better than a cure. The key to keeping costs down is to take a long-term approach to your pets health. To do this:
- Make sure your pet gets an annual check-up
- Make sure your pet is vaccinated
- Make sure your pet is wormed
- Feed your pet properly (with good quality food)
- Exercise your pet regularly
Carbon, or activated carbon, is used as a chemical filtration media. It helps to remove many organic and inorganic materials dissolved in tank water – it keeps the aquarium water clear, and removes odours. Activated carbon works by using absorption and adsorption.
Rainwater would seem the natural choice in fish environments as this is theoretically what their natural habitat consists of. However, for various reasons, the rainwater we collect is not the same as the water found in rivers. Rain collected in suburbia can be affected from a host of issues which will change the quality, a few of which are: Airborne pollutants from traffic and industry; Tannins from leaf matter especially eucalyptus; Waste residue on the roof from fauna such as birds, possums & rodents. Having these on our roofs presents problems when they break down and over time form ammonia and other harmful chemicals. One way to remove these is to filter the water through a quality filtration system such as reverse osmosis. Once it has been filtered you will need to still treat the water with a Tap Water Conditioner to remove chlorine and chloramines as they will still be present. One suggestion is to mix treated rainwater with tap water at a 50/50 ratio.
Tropical: Bristlenose Catfish are fantastic for cleaning the tank, and Corydoras are good bottom feeders too. Consider also the mysteriously named ‘Mystery Snail’ as a tank cleaner. Cold water: Sucking catfish, either in the silver or gold variety.
All the cold water fish are generally able to go together. You would generally choose goldfish for a pond, so either Comets, Fantails or Ranchus. Comets are the hardiest of the goldfish varieties, which is another thing for customers to consider. It is considered best to re-stock ponds in spring, as the weather gets warmer – though make sure that there are some shaded areas in the pond.
If the water is likely to get very cold, then you could introduce a heater. The optimal temperature for coldwater fish is between 15-20 °C, but they can survive more extreme temperatures. The risk, however, is that fish are more prone to stress and disease outside of these ideals.
The usual concern is the water. A quick solution and usually the most effective, is doing a water change. Next step would be to check the pH, temperature and ammonia levels of the water. If the fish are new to the tank, then consider adding some Stress Coat and/or Quick Start (Quick Start helps to start a healthy bacterial cycle in the tank, while Stress Coat will help to reduce fish stress). If the water is ok, this can be ruled out and we then look at the possibility that the fish are ill. You can sometimes see abnormal features or behaviours in the fish. Consider fish disease treatment options.
We offer water testing here at the store and can help make diagnosis and find a solution.
The technical name is Ichthyophthirius Multifiliis but is commonly known as 'white spot'.
This can be treated with Blue Planet White spot remedy.
The sooner that it is caught the better, and from our experience, the recovery is good!
Testing for ammonia, nitrate, nitrite, hardness, alkalinity, pH and temperature should be conducted on a weekly basis and if not meeting standards water changes should be run.
For more information on common water issues and solutions to them follow the link to the Tetra website.
One of the most low maintenance fish are venerable bettas, also known as the Siamese fighting fish. These offers bright colours in a variety of shades whilst remaining very low maintenance. They are from a tropical environment so do require a properly heated environment and it is also essential to keep only one of these species!
If you're looking to get a few fish, or want to have a cold water tank, then goldfish are the way to go! There are several varieties and a range of colours makes them a great choice.
However, this does not mean that you can escape water changing and cleaning your tank, this is still essential to keeping your fish healthy and happy.
We stock both these fish types so come in store and we can help with your needs.
All diets can be divided into two groups; premium science based diets such as Royal Canin, Black Hawk, Meals for Mutts, Advance and Hills Science Diet and other premium grain free diets such as Phoenix and Ivory Coat. Premium diets provide your pet with the best quality diet that is fully balanced, has the best quality ingredients, is prepared according to a consistent formula and is very concentrated so you have to feed less to achieve more. Different breeds and ages need different diets so please ask our staff what the best food for your dog is.
This is typically dependent on your dog, consider the following factors; A ‘tube’ treatment needs the coat to be completely dry prior to application, consider this when bathing your dog and also the rain, if they area an outside dog. Be mindful when patting your pet post-application and keep them dry for the next 48 hours. Most popular tube treatment is Frontline which is available for cats as well as dogs. For ‘chewable’ options, Nexgard flea treatments are the most popular choice, which again treats all the life stages of fleas. If the dog is fussy with eating, then the tubes would be a better option. Some people find it harder to apply in the liquid tubes form, and find it quicker to give the chew to the dog.
There are a number of products available that are helpful for maintaining healthy teeth, but they do not replace the need for brushing. Brushing your dog’s teeth is so important and can save you potentially thousands of dollars at the vet. Greenies are good for the teeth, and come in a range of different sizes, as well as different flavours (Original, Blueberry, and Mint). Greenies also offer a cat range. Whimzees are also great canine dental products, and are recommended because they are all naturally sourced, are vegetable based, and grain-free. There are other products like dog toothbrushes, toothpaste, water additives and Plaque Off that can help. Certain foods also have a specific focus on dental, such as Hills Oral Care. Bones are great for dog’s teeth; we often have a number of smoked bones available at the shop which are suitable for many breeds of dogs.
The most popular worming treatment would be Advocate. This does Fleas, Heartworm and Worms, and comes in sets of 3 month or 6 month treatments. They come in a tube form that can be squeezed on the back of the neck after parting the fur. However Advocate does not treat Tapeworm. Drontal Allwormers are a reputable product, which cover most worms but not heartworm. Aristopet dog worming tablets are also available at our store for individual sale, this product does include tapeworm but not heartworm. Consider what worming your dog will need, and consider any vaccinations your dog receives at the vet.
Heartworm is a parasite that is transferred to your pet through mosquito bites.
It is a worm that is dangerous in its adult stages, and needs to be treated before/in larval stage.
If undiagnosed and untreated it can be fatal, and even treatment can be risky.
There are a number of varieties:
- Clumping litter: easy to scoop out as clumps are formed when the waste is absorbed
- Non-clumping litter: typically cheaper than clumping, this litter is good for scooping out faeces but needs to be changed more regularly to reduce urine smells
- Crystals: these have no odour or dust and can last a while
- Recycled Paper: these are easily composted and better for the environment, as well as easy cleanup and absorption
Litter changes should be done gradually. Place the tray in an area of privacy. Trays which are enclosed or with rims can typically reduce the spread of waste.
Cats love to groom themselves and as a result hairballs can occur. Most hair ingested can be handled by their digestive system, however, some can't pass through the intestinal tract and so are vomited instead. Some solutions to prevent this from happening are:
- Groom your cat regularly- The more fur you remove from your cat the less fur that will end up ingested.
- Provide specialist "hairball formula" food- These are designed to improve the health of your cat's coat, minimise shedding and encourage hairballs to pass through the digestive system.
- Use hairball product- These help hairballs to pass through the digestive system
- Discourage excessive grooming- If your cat grooms excessively, try to train your cat do do other enjoyable activities.
There can be various reasons why birds develop the feather-picking habit. It could be that they are bored and are pacifying themselves through this habit. There can also be medical causes like diet, toxic exposures, and infections.
- does your bird eat a healthy diet?
- is the cage clean and comfortable?
- does your bird get sufficient mental stimulation?
- how much attention does your bird get?
- does your bird sleep enough, and on a consistent schedule?
Indoors- Start by closing all doors and windows of the room that they are in and, if possible, darken the room by turning off lights and closing curtains/blinds to help calm them. Avoid loud noises by refraining from sudden movements and attempt to place your hand over their body in a gentle manner. Pick them up slowly and place them back in their cage.
Outdoors- If in a near location place the cage outside with their favourite food/treat and water within. Leave the door open and from out-of-sight wait for them to re-enter their cage.
Implementing a daily routine that fits in with your own lifestyle allows the bird to quickly learn the time for feeding, foraging, entertainment and rest. Some things that should be included are:
- Offer fresh food and water once or twice a day and remove fresh items after 2-3 hours
- Change tray paper to maintain a clean and hygienic environment
- Observe birds for any unusual behaviour
- Clean up and around the cage
- Let birds out of the cage to enjoy household activities
Just like cats, small animals such as rats, rabbits and guinea pigs can easily be trained to use a litter box. Corner litter trays work better for rats due to its size but rabbits and guinea pigs require a full sized cat litter tray to make sure they have enough space. Wood or paper pellets should be used for litter. Never use clumping litter as it's dusty and can harm pets respiratory systems. Both rabbits and guinea pigs like to eat hay and poop at the same time, therefore if you add a small amount of hay to their litter box or hang the hay rack over the litter tray, it will make litter training a lot easier. Also, by putting some of their poo in the litter tray they will smell their scent and hopefully continue to use the litter box. You should aim to spot clean/change the litter box every 2-4 days to avoid it smelling. Another thing is to get your small animal desexed, this will eliminate spraying or marking their territory. There are also a lot of health benefits for desexing your small animal such as, the prevention of cancers in both male and females, to treat aggression and to be able to house a male and female together without the worry of offspring.
To mimic what a bearded dragon experiences in the wild, they will need a UV-B (Ultraviolet type B) light and a heat lamp.
A UV-B light helps replicate the sun rays and is very important to your bearded dragon's health. Failure to provide the proper amount of UV-B can result in metabolic bone disease which in some cases can be fatal to your reptile.The heat lamp is to enable these cold-blooded creatures to regulate their body temperature. Sitting and basking beneath it is essential for their health.
Both lights should be on for at least 12 hours a day.
With Fish Fuel now discontinued, there are multiple different options when looking at whats best to feed your turtle. New brands of frozen turtle blocks such as A.I. Turtle Mix and Fish Tukka's Turtle Plus are good alternatives. Or if you are looking for something different, there are a variety of turtle pellets such as Nutrafin max or Tetra's Reptomin sticks. It is also possible to feed live feeder fish and this is a great way for your turtle to naturally hunt for it's dinner! Finally another good option would be live plants such as Purple waffle or Aluminium, both help to add a bit of decoration to your tank whilst making a great snack for your turtle.
Phoenix pet food is designed to help nourish your pets for a better life by providing tasty, wholesome and nutritious food that allows your pet to flourish.
For more information please follow the link to their website.
GMO stands for Genetically Modified Organisms. These organisms have been artificially manipulated for agricultural requirements.
The traditional prey model diet is based on a source of high protein fresh meat. Dogs may be omnivores, but they rely heavily on protein to help them survive and thrive. Protein contains essential amino acids that are crucial to the process of cell production. Without enough protein in their diet, dogs can develop a host of health problems. Protein helps build and repair muscles and other body tissue.
Single source protein foods can be used as an elimination diet to help diagnose potential food allergies and intolerances due to the limited high-quality ingredients in the product.
Superfoods are foods, mostly plant-based but also some fish and dairy, that are known to be nutritionally dense and thus good for health. Superfoods such as kale provide a selection of essential nutrients in a single, easily digested package.
EPA and DHA are found in fish and other seafood and they help to increase levels of omega-3 fatty acids in the bloodstream. These help with eye health in your dog as the eye cells and membranes are rich in EPA and DHA and DHA is required for the normal development and function in the eye, in particular the retina. Other benefits of EPA and DHA include: healthy skin, improved immune system and decreased immune system.
- Less risk of intolerance and digestive upsets
- Includes more digestible sources of carbohydrates
- No filler's, just nutrient dense quality ingredients
Vitamin E is a fat-soluble nutrient that works to protect cells from naturally occurring molecules. These molecules called "free radicals" are produced naturally by metabolic processes but can damage cell membranes, proteins and DNA. By protecting membranes etc. it keep the body healthy and reduces skin flakiness, promoting a smooth and glossy coat.
Foods that contain lean meats are great for overweight dogs. Most common ingredients include turkey and kangaroo. Products like Hills’ Perfect Weight and Light, and Royal Canin’s Light Weight Care Range are ideal for overweight dogs. Ivory Coat Turkey is a reduced fat formula that is suitable for overweight and senior dogs. TIP: When feeding your pet, particularly pets that are overweight, use the daily feeding guide and be strict with it, limiting treats and other food sources outside of their main diet. When measuring your pet’s food, consider their ideal weight and not their current weight.
Arthritis is a very common problem amongst older dogs and can be seen by them being slower to get to their feet especially is the morning or cooler weather. Some products to help your dog with the pain of arthritis include: Osteocare, which targets joint cartilage health; Rapigel targets inflammation and swelling in joints and tendons and Pernaease powder is a natural supplement to relieve arthritic symptoms. Some food products to assist with healthy joint mobility are Hills Healthy mobility and Ziwi Peak which contains green lipped mussels.
Depending on the specific issue or what specific problems you need to prevent depends on which product is best for you. Drontal Allwormer controls gastrointestinal worms and tapeworms; Advocate and Revolution treats fleas, heartworm and worms and Troy worm syrup is a palatable syrup for the removal of roundworms.
Dental problems are very common among cats so by using Troy plaque off powder for cats you can help maintain oral hygiene, prevent the build up of tartar, gingivitis and bad breath and can be applied in conjunction with brushing. If looking for a more frequent way to help, Hills Oral Care includes a unique kibble that works to clean dog teeth and freshen breath with every bite.
Green lipped mussels are a 100% rich, natural source of glucosamine, chondroitin, glycogens and omega 3 fatty acids that have been proven to support healthy joints long-term. Many cats and dogs face joint inflammation and osteoarthritis at some point in their life, so by obtaining a natural source of nutritional supplements some of their pain can be relieved. All Ziwi Peak products contain green lipped mussels as well as the Pernaease powder as found in store.
Dogs are highly susceptible to ear infections as they spend a lot of time outdoors and often dirt, dust and other foreign objects can become lodged inside your dog’s ear. Once present in the ear it can become irritated and eventually infected. We stock several types of ear cleaner such as Petwayear cleaner, Epi Otic ear cleaner and Yours Droolly ear cleaner.
It is not unusual for pets to experience anxiety with varying degrees and ways it is manifested. We offer Complete Calm chews as an edible option to support the general health of nervous dogs. As well as the Adaptil range for dogs and Feliway range for cats as an excellent solution to help them feel comforted and safe at home and on the move.
Cats are obligate carnivores, meaning that they have to eat meat but food such as Hill’s Perfect Weight or Royal Canin Ultra Light are designed at weight management nutrition, helping your cat lose weight. Other strategies include increasing engaged play time where short, aerobic bursts increase their daily exercise or provide a treat ball rather than simply providing them a treat.
SHMP (sodium hexametaphosphate) has been shown to be highly effective in reducing dental calculus and tartar. This is found in Phoenix Ocean Fish & Barramundi dog food. Another ingredient used is a specially selected seaweed Ascophyllum nodosum. It offers a natural way to help reduce plaque, tartar and bad breath. This seaweed is specifically used in Troy Plaque Off which we have in store.
Going on a road trip is very exciting for dogs as they get to experience various new sights and smells! However, to avoid chaos, it is wise to make sure that their energy is well spent beforehand so that they won’t try and expend it whilst in the car. Another idea is to buy them a lasting entertainment toy that will keep them occupied. This might include a stuffed Kong, tennis ball or a nylabone. You should also encourage your dog to go to the toilet at every stop you take and keep a close eye on them at other times. A consideration to keep in mind is the time of the day that may be best for your dog to remain calm and at rest.
Whilst for each pet accessory needs will be different, certain essentials should be packed including:
- Food and water bowels
- Waste scoop
- Waste bags
- Grooming supplies
- First-aid supplies
- Vaccination records
There are many pet-friendly camping and caravanning spots around Australia that you and your dog can enjoy! But it is wise to make sure that your dog is up to date with all vaccinations and treatments as they can be more exposed whilst camping. This includes tick, flea and worming treatments which can easily be bought in store. Try to minimise or eliminate any hazards around your dog such as campfires, sport equipment and stagnant water. Also be aware of nearby veterinary clinics in case your dog gets injured or becomes ill on your trip.
Continuum Flora.viv is a wide range, multi-nutrient fertiliser specifically for planted, freshwater aquariums. It contains all the nutrients that freshwater plants require to grow except phosphorous and nitrogen as they are only needed in specific circumstances. With no toxic polycycloglutaracetal or glutaraldehyde it allows plants to grow naturally in a pleasant environment. Another similar option is Continuum flora.viv grow which is designed more specifically to help accelerate plant growth.
The yellowing and general transparency are both symptoms of iron deficiency which can be fixed using flora.viv Fe, though testing is recommended to confirm. Flora.viv Fe is a concentrated, bio-available, timed-release iron supplement for freshwater planted aquariums. As biological reactions occur iron II and iron III is released to supplement your planted aquarium. It contains no dangerous polycycloglutaracetal or glutaraldehyde which allows your plants to flourish in a more natural environment.