It’s rare, but occasionally we experience technical difficulties. In order to avoid frustration, simply pick up the phone and call us directly on (08) 8263 5570, Monday – Friday, 9:00 AM – 5:00 PM. Or email us anytime at email@example.com
You may return any item for refund/credit or exchange for any reason if it is in “resalable” condition within 30 days. (This policy does not apply to custom made items.) This warranty does not cover normal wear and tear that results from the use of our products. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. Tails Pet Centre’s goal is to continually update and improve our products. Because of this process, some product images, logos, and labels on the website are subject to vary from time to time. Please contact us if you have any questions or concerns regarding our warranty policy.
Currently we are offering Click and Collect. If you live within a reasonable distance from our store and cannot pick up your order please contact us for a delivery. Delivery to locations further out will be considered on request.
Yes, typically we are able to meet all expected needs for a rush order… To accommodate your expedited shipping needs, call us directly on (08) 8263 5570, Monday – Friday, 9:00 AM – 5:00 PM. Or email us anytime at firstname.lastname@example.org for shipping options and delivery expectations.
No, Tails Pet Centre is not currently providing International Shipping. You can contact us regarding your international order on +61 88263 5570, Monday – Friday, 9:00 AM – 5:00 PM AEST. Or email us anytime at email@example.com
Your immediate confirmation is available for you to print at the end of the checkout process, once your purchase is complete. A confirmation email will be sent to your attention once your order has been processed and again once your order has shipped. Occasionally these emails are blocked by your SPAM filter or placed in your junk mail folder.
YES. Our orders are processed securely. The security of your information is very important to us. We use Secure Socket Layer (SSL) technology and Secure Payment Gateways to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than TAILS PET CENTRE. Once you enter the checkout page your computer will begin communicating with our server in secure mode. When a customer is making a purchase from the website, the secure payment gateway communicates with the banking network to confirm the validity of the credit card used and the availability of funds.
The information you provide will be used only by Tails Pet Centre and will not be sold to any Third Parties. After a purchase, your account will be entered into the Tails Pet Centre system, which can then be used for any in-store purchases, entitling you to any applicable member's discounts.
For information about security please look at the 'Is this a secure site?' FAQ.
It is mandatory for all dogs and cats to be microchipped in South Australia. New pets are to be microchipped by the age of 12 weeks, or within 28 days of acquiring the animal.
The microchipping procedure is simple, and your local vet will perform this and most will register the microchip details on your behalf with Dogs and Cats online. Your local council will often offer discounted rates for microchipping & desexing.
Dogs and cats need a cool, shady place to sleep during hot weather, as well as plenty of clean, fresh water, accessible at all times. Feed your dog or cat in the cooler hours of the day. Older animals have a hard time in hot weather, so be extra sensitive to their needs during the hottest parts of the day.
Smaller animals including rabbits, guinea pigs, ferrets, birds, rats and mice are highly susceptible to heat stress (which can be fatal). These animals are often confined in cages and hutches and are unable to move away to cooler places. Owners need to move these animals in cool, shaded and well-ventilated areas in hot weather. They also require clean, fresh drinking water at all times. On very hot days you may need to bring them indoors, for example the laundry.
Procedures to correct a sickness can be costly, so by following the steps above, you ensure your pet has the best chance to avoid needing specialist treatment. You should also consider Pet Insurance to potentially save money on your pets health care in the long run.
Carbon, or activated carbon, is used as a chemical filtration media. It helps to remove many organic and inorganic materials dissolved in tank water – it keeps the aquarium water clear, and removes odours. Activated carbon works by using absorption and adsorption.
Rainwater would seem the natural choice in fish environments as this is theoretically what their natural habitat consists of. However, for various reasons, the rainwater we collect is not the same as the water found in rivers. Rain collected in suburbia can be affected from a host of issues which will change the quality, a few of which are: Airborne pollutants from traffic and industry; Tannins from leaf matter especially eucalyptus; Waste residue on the roof from fauna such as birds, possums & rodents. Having these on our roofs presents problems when they break down and over time form ammonia and other harmful chemicals. One way to remove these is to filter the water through a quality filtration system such as reverse osmosis. Once it has been filtered you will need to still treat the water with a Tap Water Conditioner to remove chlorine and chloramines as they will still be present. One suggestion is to mix treated rainwater with tap water at a 50/50 ratio.
Tropical: Bristlenose Catfish are fantastic for cleaning the tank, and Corydoras are good bottom feeders too. Consider also the mysteriously named ‘Mystery Snail’ as a tank cleaner. Cold water: Sucking catfish, either in the silver or gold variety.
All the cold water fish are generally able to go together. You would generally choose goldfish for a pond, so either Comets, Fantails or Ranchus. Comets are the hardiest of the goldfish varieties, which is another thing for customers to consider. It is considered best to re-stock ponds in spring, as the weather gets warmer – though make sure that there are some shaded areas in the pond.
If the water is likely to get very cold, then you could introduce a heater. The optimal temperature for coldwater fish is between 15-20 °C, but they can survive more extreme temperatures. The risk, however, is that fish are more prone to stress and disease outside of these ideals.
The usual concern is the water. A quick solution and usually the most effective, is doing a water change. Next step would be to check the pH, temperature and ammonia levels of the water. If the fish are new to the tank, then consider adding some Stress Coat and/or Quick Start (Quick Start helps to start a healthy bacterial cycle in the tank, while Stress Coat will help to reduce fish stress). If the water is ok, this can be ruled out and we then look at the possibility that the fish are ill. You can sometimes see abnormal features or behaviours in the fish. Consider fish disease treatment options.
We offer water testing here at the store and can help make diagnosis and find a solution.
Water changes are essential to keep your aquarium clean and healthy. Frequency of changes will depend on the number and type of fish in your tank. The general recommendation is 20-30% change weekly to fortnightly.
Firstly, leave the bag containing the fish floating in your aquarium for 10-15 minutes so that the fish can acclimatise to the water temperature of your aquarium. Then open the bag and add about 1/2 cup of tank water to the bag, then wait 15 minutes and do it again. This is important as the fish need to get used to the new levels of pH, temperature, nutrients, oxygen, salinity and lighting.Now carefully net the fish out of the bag and into your aquarium, be careful to not mix store water with your aquarium.
All diets can be divided into two groups; premium science based diets such as Royal Canin, Advance and Hills Science Diet and other premium grain free diets such as Phoenix and Ivory Coat. Premium diets provide your pet with the best quality diet that is fully balanced, has the best quality ingredients, is prepared according to a consistent formula and is very concentrated so you have to feed less to achieve more. Different breeds and ages need different diets so please ask our staff what the best food for your dog is.
Most of the time, if you suspect your dog is overweight, it is. A dog with a normal body weight should have a visible waistline with no excessive fat over the rib cage. It should be easy to feel the ribs under the skin. Body weight chart recommendations should only be used as a rough guide. We offer products that are low fat to help manage your pet's weight like Hill's perfect weight dog food.
This is typically dependent on your dog, consider the following factors; A ‘tube’ treatment needs the coat to be completely dry prior to application, consider this when bathing your dog and also the rain, if they area an outside dog. Be mindful when patting your pet post-application and keep them dry for the next 48 hours. Most popular tube treatment is Frontline which is available for cats as well as dogs. For ‘chewable’ options, Nexgard flea treatments are the most popular choice, which again treats all the life stages of fleas. If the dog is fussy with eating, then the tubes would be a better option. Some people find it harder to apply in the liquid tubes form, and find it quicker to give the chew to the dog.
There are a number of products available that are helpful for maintaining healthy teeth, but they do not replace the need for brushing. Brushing your dog’s teeth is so important and can save you potentially thousands of dollars at the vet. Greenies are good for the teeth, and come in a range of different sizes, as well as different flavours (Original, Blueberry, and Mint). Greenies also offer a cat range. Whimzees are also great canine dental products, and are recommended because they are all naturally sourced, are vegetable based, and grain-free. There are other products like dog toothbrushes, toothpaste, water additives and Plaque Off that can help. Certain foods also have a specific focus on dental, such as Hills Oral Care. Bones are great for dog’s teeth; we often have a number of smoked bones available at the shop which are suitable for many breeds of dogs.
The most popular worming treatment would be Advocate. This does Fleas, Heartworm and Worms, and comes in sets of 3 month or 6 month treatments. They come in a tube form that can be squeezed on the back of the neck after parting the fur. However Advocate does not treat Tapeworm. Drontal Allwormers are a reputable product, which cover most worms but not heartworm. Aristopet dog worming tablets are also available at our store for individual sale, this product does include tapeworm but not heartworm. Consider what worming your dog will need, and consider any vaccinations your dog receives at the vet.
Heartworm is not as uncommon as people may think. Once contracted, heartworm can be a terminal disease and, if treatable, the cost can be high. There are many different ways of keeping your dog safe from heartworm. We sell a variety of pharmaceutical products that covers a range of parasites such as Advocate, Heartgard, Sentinal & Revolution. We are happy to advise you on a product and talk through your options.
In short, a combination of both is optimum. Dry food is favoured because it is more economical in the long run as well as helping their dental health and avoiding bad breath. Wet food, however, can increase your dog's hydration levels because of its high moisture content. Also, wet food has a stronger smell to it so can be more appetising to fussy eaters.
Cats can spend from 15 to 50 percent of their time grooming themselves so generally keep themselves very clean and may rarely need a bath. Being forced to have a bath may be a very stressful experience for them and could lead to an aversion to water. However, bathing might be necessary and so a low-key infrequent experience is best.
There may be no simple answer but ruling out flea infestation is the first important step. Other diseases are also a possibility and we stock pharmaceuticals that aim at getting rid of such problems, however, it may be an allergy to something in their surroundings. Potential allergies comprise of flea allergy, food allergy, inhalant allergy or a contact allergy.
Cats love to groom themselves and as a result hairballs can occur. Most hair ingested can be handled by their digestive system, however, some can't pass through the intestinal tract and so are vomited instead. Some solutions to prevent this from happening are:
Groom your cat regularly- The more fur you remove from your cat the less fur that will end up ingested.
Provide specialist "hairball formula" food- These are designed to improve the health of your cat's coat, minimise shedding and encourage hairballs to pass through the digestive system.
Use hairball product- These help hairballs to pass through the digestive system
Discourage excessive grooming- If your cat grooms excessively, try to train your cat do do other enjoyable activities.
It has been thought that it is okay for cats to eat dog food, but this is not true. A regular diet of dog food is extremely dangerous for your cat, mainly because dog food does not contain the essential nutrients that your cat needs, such as taurine and arachidonic acid. Deficiency in these nutrients can lead to blindness and/or dry, scaly skin respectively. If your cat has a habit of eating your dog's food then try to feed your cat and dog in separate areas and remove any leftovers after eating.
Currently, there is no scientific evidence that the use of garlic can prevent worms or fleas. In fact very little amount of raw garlic can cause severe toxicity in cats and could lead to anaemia as well.
Firstly, it may be because they have developed the habit that feet are fun the play with because of their size, they move and they wriggle. Their size is about equivalent to other cats and so they attempt to play with them as if they are another cat. However, another reason could be the smell. Cats have a better sense of smell than we humans have, therefore, they will want to investigate anything that smells a little different to what they are used to.
There can be various reasons why birds develop the feather-picking habit. It could be that they are bored and are pacifying themselves through this habit. There can also be medical causes like diet, toxic exposures, and infections.
does your bird eat a healthy diet?
is the cage clean and comfortable?
does your bird get sufficient mental stimulation?
how much attention does your bird get?
does your bird sleep enough, and on a consistent schedule?
Indoors- Start by closing all doors and windows of the room that they are in and, if possible, darken the room by turning off lights and closing curtains/blinds to help calm them. Avoid loud noises by refraining from sudden movements and attempt to place your hand over their body in a gentle manner. Pick them up slowly and place them back in their cage.
Outdoors- If in a near location place the cage outside with their favourite food/treat and water within. Leave the door open and from out-of-sight wait for them to re-enter their cage.
There are two main types of bird food: seeds and pellets. Seeds need to be mixed with nuts, fruit and vegetables to ensure a balanced diet whilst pellets are a formulated diet aimed at a specific bird type and their nutritional needs. Either diet should not be fed exclusively but the key is variation and maintaining a balanced diet.
The essential part of taming a bird is to build trust between you and your bird. This is done by interacting with them gradually. Interactions include: sitting near their cage, offering them treats out of your hand and gently handling them. Over time they will understand your presence and are more likely to interact calmly.
Birds are very social creatures so love company! By having a mirror in their cage, birds will see someone else to talk to and interact with, making them overall happier. This is especially important if you only have one bird as the mirror provides socialisation opportunities.
Just like cats, small animals such as rats, rabbits and guinea pigs can easily be trained to use a litter box. Corner litter trays work better for rats due to its size but rabbits and guinea pigs require a full sized cat litter tray to make sure they have enough space. Wood or paper pellets should be used for litter. Never use clumping litter as it's dusty and can harm pets respiratory systems. Both rabbits and guinea pigs like to eat hay and poop at the same time, therefore if you add a small amount of hay to their litter box or hang the hay rack over the litter tray, it will make litter training a lot easier. Also, by putting some of their poo in the litter tray they will smell their scent and hopefully continue to use the litter box. You should aim to spot clean/change the litter box every 2-4 days to avoid it smelling. Another thing is to get your small animal desexed, this will eliminate spraying or marking their territory. There are also a lot of health benefits for desexing your small animal such as, the prevention of cancers in both male and females, to treat aggression and to be able to house a male and female together without the worry of offspring.
Rabbits and guinea pigs have very similar diets, they are both herbivores and have similar needs. A big 70% of their diet is made up of hay, followed by 25% of veggies and 5% of treats and pellets. Its very important to have fresh hay available at all times for your rabbit or guinea pig, as hay is rich in vitamins, protein and calcium. The hay needs to be a grass based hay, such as oaten or meadow hay. Avoid using straw as it has no nutritional value. Hay is also important to help grind down their teeth. Some veggie options are: kale, spinach, dark leafy greens, carrots, apple and bananas. Because guinea pigs can not produce vitamin C they need veggies with high amounts of vitamin C such as parsley, broccoli and red capsicum otherwise they are at risk of a disease called scurvy. Small animals such as rats, rabbits, guinea pigs and mice have teeth that continue to grow, therefore, they need things to chew on to grind down their teeth. Some foods help accomplish this, but provide wooden chew toys are recommended to ensure they do not overgrow which will lead to health problems.
Naturally, rabbits fear heights so it's important for you to be confident and comfortable when holding your rabbit. If you sense that they are nervous with you holding them, try wrapping them in a towel or a blanket to make it feel more secure, protected and stop it from jumping or kicking out. When your rabbit is more relaxed carefully stroke it on its forehead and backs behind the ears in the direction of the hair. Never force your rabbit to be held, stroked or cuddled as if they feel trapped or too enclosed they will attempt to run away, even if that means leaping from a height. If they are nudging you away, it may be wise to kneel down and carefully place them back on the ground.
To mimic what a bearded dragon experiences in the wild, they will need a UV-B (Ultraviolet type B) light and a heat lamp.
A UV-B light helps replicate the sun rays and is very important to your bearded dragon's health. Failure to provide the proper amount of UV-B can result in metabolic bone disease which in some cases can be fatal to your reptile.
The heat lamp is to enable these cold-blooded creatures to regulate their body temperature. Sitting and basking beneath it is essential for their health.
Both lights should be on for at least 12 hours a day.
The most important thing is to start feeding your bearded dragon salads at a young age. A baby bearded dragon's diet is very different to an adult, a baby needs 80% insect protein (crickets,woodies) and only 20% salad (kale,leafy greens). On the other hand, an adult bearded dragon should get 80% salad and only 20% insect protein. Some fruits and veggies you can give a bearded dragon are blueberries, strawberries, banana, kale or dark leafy greens. To make the salad look more enticing to your beardie, add a small amount of mealworms or woodies and as they try to eat the insects they may end up eating some of the salad by mistake. It may take a little while but they will soon enjoy eating their salad. Don't forget with any food for it to be no larger than the width between your beardies eyes and to give it a vitamin and calcium powdered supplement 2 times a week.
Feeding frequency depends on the individual snake as each snake is different with variables including: age, size and activity level. A small young snake may eat twice a week, whereas a large mature snake may only eat once a week. Also, a snake is likely not to eat when they are shedding, they will begin to eat again when they are more comfortable. An adult snake will shed it's skin up to four times a year, a juvenile snake will shed more often as it is growing.
With Fish Fuel now discontinued, there are multiple different options when looking at whats best to feed your turtle. New brands of frozen turtle blocks such as A.I. Turtle Mix and Fish Tukka's Turtle Plus are good alternatives. Or if you are looking for something different, there are a variety of turtle pellets such as Nutrafin max or Tetra's Reptomin sticks. It is also possible to feed live feeder fish and this is a great way for your turtle to naturally hunt for it's dinner! Finally another good option would be live plants such as Purple waffle or Aluminium, both help to add a bit of decoration to your tank whilst making a great snack for your turtle.
Cats are obligate carnivores, meaning that they have to eat
meat but food such as Hill’s Perfect Weight or Royal Canin Ultra Light are
designed at weight management nutrition, helping your cat lose weight. Other
strategies include increasing engaged play time where short, aerobic bursts
increase their daily exercise or provide a treat ball rather than simply
providing them a treat.
contain lean meats are great for overweight dogs. Most common ingredients
include turkey and kangaroo. Products like Hills’ Perfect WeightandLight, and Royal Canin’s Light Weight Care Rangeare ideal for
overweight dogs.Ivory Coat Turkey is a reduced fat formula that is suitable for
overweight and senior dogs. TIP: When feeding your pet, particularly pets that
are overweight, use the daily feeding guide and be strict with it, limiting
treats and other food sources outside of their main diet. When measuring your
pet’s food, consider their ideal weight and not their current weight.
a very common problem amongst older dogs and can be seen by them being slower
to get to their feet especially is the morning or cooler weather. Some products
to help your dog with the pain of arthritis include: Osteocare, which targets
joint cartilage health; Rapigel targets
inflammation and swelling in joints and tendons and Pernaease powder is a natural
supplement to relieve arthritic symptoms. Some food products to assist with
healthy joint mobility are Hills Healthy mobility and Ziwi Peak which
contains green lipped mussels.
Depending on the specific issue or what specific problems
you need to prevent depends on which product is best for you. Drontal Allwormer
controls gastrointestinal worms and tapeworms; Advocate and Revolution treats
fleas, heartworm and worms and Troy worm syrup is a palatable syrup for the
removal of roundworms.
Dental problems are very common among cats so by using Troy plaque off powder for cats you can help maintain oral hygiene, prevent the build
up of tartar, gingivitis and bad breath and can be applied in conjunction with
brushing. If looking for a more frequent way to help, Hills Oral Care includes
a unique kibble that works to clean dog teeth and freshen breath with every
Green lipped mussels are a 100% rich, natural source of
glucosamine, chondroitin, glycogens and omega 3 fatty acids that have been
proven to support healthy joints long-term. Many cats and dogs face joint
inflammation and osteoarthritis at some point in their life, so by obtaining a
natural source of nutritional supplements some of their pain can be relieved.
All Ziwi Peak products contain green lipped mussels as well as the Pernaease powder as found in store.
Dogs are highly susceptible to ear infections as they spend
a lot of time outdoors and often dirt, dust and other foreign objects can
become lodged inside your dog’s ear. Once present in the ear it can become irritated
and eventually infected. We stock several types of ear cleaner such as Petwayear cleaner, Epi Otic ear cleaner and Yours Droolly ear cleaner.
It is not unusual for pets to experience anxiety with
varying degrees and ways it is manifested. We offer Complete Calm chews as an
edible option to support the general health of nervous dogs. As well as the Adaptil
range for dogs and Feliway range for cats as an excellent solution to
help them feel comforted and safe at home and on the move.
SHMP (sodium hexametaphosphate) has been shown to be highly effective in reducing dental calculus and tartar. This is found in Phoenix Ocean Fish & Barramundi dog food. Another ingredient used is a specially selected seaweed Ascophyllum nodosum. Itoffers a natural way to help reduce plaque, tartar and bad breath. This seaweed is specifically used in Troy Plaque Off which we have in store.
A range of Vitamin E, taurine and seasonal fruits and vegetables. These are found in Phoenix Goat & Lamb dog food and the carefully selected ingredients help support vision, memory and other cognitive functions.
High energy comes from easily digested and palatable sources of fat including coconut oil, as well as, highly digestible sources of carbohydrates such as tapioca and potato. These ingredients can be found in Phoenix-Kangaroo dog food to ensure they are made easily available to your dog.
Going on a road trip is very exciting for dogs as they get
to experience various new sights and smells! However, to avoid chaos, it is
wise to make sure that their energy is well spent beforehand so that they won’t
try and expend it whilst in the car. Another idea is to buy them a lasting
entertainment toy that will keep them occupied. This might include a stuffed
Kong, tennis ball or a nylabone. You should also encourage your dog to go
to the toilet at every stop you take and keep a close eye on them at other times.
A consideration to keep in mind is the time of the day that may be best for
your dog to remain calm and at rest.
There are many pet-friendly camping and caravanning spots
around Australia that you and your dog can enjoy! But it is wise to make sure
that your dog is up to date with all vaccinations and treatments as they can be
more exposed whilst camping. This includes tick, flea and worming treatments
which can easily be bought in store. Try to minimise or eliminate any hazards
around your dog such as campfires, sport equipment and stagnant water. Also be
aware of nearby veterinary clinics in case your dog gets injured or becomes ill
on your trip.
Yes definitely! A car can be a hazardous place for any pet no matter how long or short the journey may be. The main concern is if travelling on hot days car temperatures can get very hot. As animals tend to dehydrate much quicker than humans ensure that you take regular drink stops as well as trying to make sure that they are not in direct sunlight. All pets should also be properly restrained whether that's cage or harness for dogs, a carrier for cats or your birds personal cage. Make sure that it is strapped in and no hazards are in there such as swinging toys.
The traditional prey model diet is based on a source of high protein fresh meat. Dogs may be omnivores, but they rely heavily on protein to help them survive and thrive. Protein contains essential amino acids that are crucial to the process of cell production. Without enough protein in their diet, dogs can develop a host of health problems. Protein helps build and repair muscles and other body tissue.
Superfoods are foods, mostly plant-based but also some fish and dairy, that are known to be nutritionally dense and thus good for health. Superfoods such as kale provide a selection of essential nutrients in a single, easily digested package.
EPA and DHA are found in fish and other seafood and they help to increase levels of omega-3 fatty acids in the bloodstream. These help with eye health in your dog as the eye cells and membranes are rich in EPA and DHA and DHA is required for the normal development and function in the eye, in particular the retina. Other benefits of EPA and DHA include: healthy skin, improved immune system and decreased immune system.